FAQs

How do I know which size best fits me?

Check out our SIZE GUIDE. Or please visit our LiveChat so we can personally assist you in finding your best fit.

United Kingdom.

  • Free Standard Shipping for all orders over 75 GBP. 5 GBP flat rate for all orders below 75 GBP.
  • Free Priority Shipping for all orders over 150 AUD. 15 GBP flat rate for all orders below 150 GBP.
    Europe Countries.

Europe Countries.

  • Free Standard Shipping for all orders over 75 GBP. 8 GBP flat rate for all orders below 75 GBP.
  • Free Priority Shipping for all orders over 150 AUD. 15 GBP flat rate for all orders below 150 GBP.

    Please view SHIPPING page for full detail.

    How long will my order take to arrive?

    • Standard Shipping: 7 to 12 working days.**
    • Priority Shipping: 5 to 7 working days.**

    Orders are dispatched from our warehouse located near Hong Kong and are generally delivered within the timeframe above. Orders are dispatched in 24 hour cycles excluding weekends and holidays.

    Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.

    During holiday seasons expect delays in general. Shipping times may be effected.

    **Please be advised our shipping timeframe is a guide only and we do not guarantee delivery within those guidelines. Your order is our highest priority and we do everything possible to minimise any delays. Thank you for your patience and understanding should you experience any delays.

    Can I track it?

    Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive please email orders@lilybod.com

    Orders require a signature on delivery. If you arrange drop off deliver without a signature we are not responsible if you package goes missing.

    Make sure your delivery address is attended during business hours.
    We cannot send to PO BOXES/Locked Bags, please ensure a street address is given.

    Am I responsible for duties & taxes?

    You are responsible for customs & duties. For further information we recommend contacting your local customs office. Duties and taxes may be applied by customs in the country where the delivery is made. Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase. Duties and taxes are non-refundable.

    What is your return policy?

    Return requests must be made within 30 days of your order being delivered.

    Lilybod offers a full refund or store credit on all our products, excluding discounted and/or sale items. Please note we are unable to refund initial or return shipping costs, and/or Duties & Taxes.

    Please view RETURNS page for full detail.

    What if my item is faulty?

    We offer full refund (including all shipping costs, excluding Duties & Taxes) unless you’re happy with an exchange or replacement.

    What payment method do you accept?

    We accept Visa, MasterCard and PayPal.

    How can I contact you?

    We love talking to our customers!

    Please visit our LiveChat to connect with a member of our support team who will personally assist you with any question or inquiry including exchange and returns.

    Alternatively you can email us at helpme@lilybod.com

    For an immediate response we highly recommend using our LiveChat

    Is it safe to purchase from lilybod store?
    Sure is! We use Secure Socket Layering (SSL) which is encryption technology specifically designed to ensure safe and secure transmission of all information. We do not store credit card details nor do we share any of your personal information with any third party.